Frequently Asked Questions
Everything you need to know about your Poke-Collect style journey.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel with original tags still attached. Please note that limited edition drops may have specific return restrictions.
How do I know which size to order?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your products ethically sourced?
Yes, Poke-Collect is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and use high-quality, durable materials designed to last.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.